Privacy Policy

Introduction

CoachContacts ("we", "our", or "us") is committed to protecting the privacy of our users ("you" or "your"). As of August 2024, this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://coachcontacts.co/ (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you:

Personal Data

• Account Information: Email address, name, and contact details provided during registration
• Communications: Correspondence when you contact us for support or other inquiries

Usage Data

• Technical Data: IP address, browser type, device information, operating system
• Analytics Data: Through Hotjar, we collect anonymous data about site usage patterns and behavior
• Cookie Data: Information stored via cookies and similar tracking technologies
• Log Data: Server logs, access times, and pages viewed

How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To fulfill any other purpose for which you provide it
• To send you marketing communications (with your consent where required by law)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our Site
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze site usage
• Functionality Cookies: Enable us to remember your preferences
• Targeting Cookies: Record your visit to our Site, the pages you visit, and the links you follow

Data Storage and Security

We use industry-standard security measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Regular security assessments and updates
• Access controls and authentication requirements for our staff
• Regular backup procedures to prevent data loss

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access information we hold about you
• The right to rectification if information we hold is inaccurate or incomplete
• The right to erasure of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time where we relied on your consent to process your information

Third-Party Services

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us here.